Retail Warranty Service

 From fixing or replacing zippers to small mending jobs, we can support your customer service excellence.

From fixing or replacing zippers to small mending jobs, we can support your customer service excellence.

 
 

Small Business Warranty Repairs

Your small business thrives, in part because of the customer service you provide. When a customer comes in with a problem, you work to do everything in your power to fix it and keep that customer. The Fixed Line can help you provide timely, cost effective warranty service on gear you sell that needs fixing. 

Sometimes a garment will slip past a companies quality control program with a small defect that impacts the retailers ability to sell that item. You can sell it for a discount (hopefully), arrange to ship it back to the manufacturer, wait while they asses the issue and maybe send a new piece or offer a store based warranty through the Fixed Line. 

We can turn products around faster than shipping out of state, often for less than the cost of shipping. This service maintains the full value of the product, demonstrates exceptional customer service and is convenient for retailers and your customers.

Retailers we work with contact us to fix the pack, tent, boots, jacket or vest, and we provide timely, cost effective repairs that will keep your customers happy and coming back without deeply impacting your bottom line. This service shows your customers that you go above and beyond to take care of them.While the retailer pays for the repair, the customer service will pay for itself in return customers and positive word of mouth advertising.